At AI PRINT LAB, we aim to provide a smooth and transparent experience for all users. This policy outlines how refunds are handled for both credits and physical products.
1. Credit Purchases
Credits are purchased as a prepaid balance (1 Credit = £1 GBP)
Credits used for AI artwork generation are non-refundable
Unused credits may be eligible for a refund within 14 days of purchase
To request a refund, please contact us with your account details.
2. Failed Transactions
If an artwork generation fails due to a system error, no credit will be deducted
If credits are deducted incorrectly, please contact us and we will review the issue
3. Physical Products (Print Orders)
All physical products (canvas, posters, apparel, etc.) are custom-made to order.
We only offer refunds or replacements in the following cases:
Item arrives damaged
Item is defective
Incorrect product received
4. Non-Refundable Situations
We do not offer refunds for:
Change of mind after order is placed
Incorrect selections made by the customer
Minor variations in color or print outcome
5. Refund Requests
To request a refund or report an issue, please contact: