FAQ

Frequently Asked Questions

What is AI PRINT LAB?

AI PRINT LAB is a platform where you can transform your images into unique AI-generated artwork and order high-quality prints such as canvas and posters.

How do credits work?

  • 1 Credit = £1
  • Credits are used to generate AI artwork
  • Each generation consumes a set number of credits depending on the style

Can I download my artwork?

Yes. Once your artwork is generated, you can download it in high quality directly from your account.

Do you offer physical prints?

Yes. You can order your artwork as:

  • Canvas prints
  • Posters (framed or unframed)
  • Other custom products (coming soon)

How long does delivery take?

Delivery times may vary depending on your location, but most orders are processed and dispatched within a few business days.

Can I get a refund?

  • Unused credits may be refunded within 14 days
  • Used credits are non-refundable
  • Physical items are only refundable if damaged or incorrect

Please see our Refund Policy for full details.

Is my data safe?

Yes. We use secure systems and trusted providers like Stripe to handle payments and protect your data.

Who owns the generated artwork?

You retain rights to your uploaded images. Generated artwork can be used for personal and commercial purposes, depending on usage rights.

How can I contact support?

You can contact us anytime at:

📧 info@aiprintlab.co.uk